Fulfillment Policies

Damaged Purchases

If you find your purchase has arrived damaged, please contact customer service at info@heidelbergbread.com or 1-315-574-4068.


Heidelberg Bread ships USPS Priority 1-3 Business days anywhere in the United States, Virgin Islands, and Canada.


Heidelberg Bread currently has a fourteen day shelf life. If you find you have received your order after a week of the bread being baked, (fourteen days minus the date on the tag is the day it was baked), please contact us for a full refund. Refunds are reflected on your card within 5-10 business days.

If you find you would like to cancel your order, please contact customer service within 24 hours of placing your order.